Payment Policy

Last Updated: June 2026

At Calmellow, we are committed to providing a secure and reliable checkout experience. This Payment Policy outlines the payment methods we accept and how payments are processed.

1. Accepted Payment Methods

We currently accept a variety of secure payment methods, including:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

Available payment methods may vary depending on your location and device.

2. Secure Payments

All transactions are processed through trusted and secure payment providers using industry-standard encryption technology.

Calmellow does not store or have access to your complete payment information. Your payment details are handled directly by our payment partners in accordance with their security and privacy standards.

3. Payment Processing

Full payment is required at the time an order is placed.

Orders will only enter processing once payment has been successfully authorized and received.

If a payment is declined or cannot be verified, the order may be delayed, cancelled, or refused.

4. Pricing & Currency

All prices displayed on our website are listed in Canadian Dollars (CAD) unless otherwise stated.

Applicable taxes and discounts will be displayed at checkout before payment is completed.

5. Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Please allow up to 14 business days for the refund to be processed after approval. Processing times may vary depending on your financial institution or payment provider.

For more information regarding returns and refunds, please refer to our Return Policy.

6. Fraud Prevention

To protect our customers and business from fraudulent activity, we reserve the right to review, delay, cancel, or refuse any order that appears suspicious or cannot be verified.

Additional verification may be requested in certain circumstances.

7. Contact Information

If you have any questions regarding payments, billing, or transactions, please contact:

Calmellow
support@calmellow.com