Refund policy
Last Updated: June 2026
At Calmellow, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
If you have any questions regarding your order, please contact us at support@calmellow.com before submitting a return request.
1. Our Fulfillment Model
At Calmellow, we believe in making thoughtful choices wherever possible. To help reduce unnecessary waste and lower carbon emissions, certain orders may be shipped directly from our fulfillment partners.
As a result, approved returns may need to be sent to the return address provided by our support team.
2. Return Eligibility
You may request a return within 30 days of receiving your order.
To initiate a return, please contact support@calmellow.com and include:
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Your order number
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The item(s) you wish to return
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The reason for your return request
Please do not return any items before receiving return instructions from our support team.
3. Return Conditions
To be eligible for a return:
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Items must be unused, unwashed, and in their original condition.
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All original packaging, tags, and accessories must be included where applicable.
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Items must not show signs of wear, damage, misuse, or alteration.
For hygiene and safety reasons, certain products may not be eligible for return once opened or used.
4. Return Shipping Costs
Return shipping costs are the responsibility of the customer.
Customers are also responsible for any applicable international shipping costs, customs duties, taxes, or other fees associated with returning an item.
We strongly recommend using a tracked shipping service, as returns cannot be processed if delivery cannot be verified.
5. Alternative Resolutions
Because international returns can be costly and time-consuming, our customer support team may, where appropriate, offer an alternative resolution.
This may include a partial refund, replacement item, or another customer-focused solution agreed upon by both parties.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.
To help us investigate the issue, please provide:
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Clear photographs of the item
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Photographs of the packaging (if applicable)
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A brief description of the issue
Our team will review the information and work with you to find a suitable resolution as quickly as possible.
7. Refunds
Refunds will only be issued once the returned item has been received and inspected.
If approved, the refund will be processed to the original payment method within 14 business days.
Please note that return shipping costs, customs duties, taxes, and any other fees associated with returning an item are non-refundable.
8. Order Cancellations
Orders may only be cancelled before they have entered processing.
Once an order has been processed or shipped, cancellation may no longer be possible.
If you need assistance with an existing order, please contact support@calmellow.com and we will do our best to help.
9. Contact Us
If you have any questions regarding returns, refunds, or your order, please contact:
Our team will be happy to assist you.