Shipping policy
Last updated: June 2026
At Calmellow, we are committed to delivering your order as quickly and efficiently as possible. Please review the information below regarding our shipping and delivery process.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received and verified.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
2. Delivery Times
We currently ship exclusively within Canada.
Estimated Delivery Time:
Canada: 4–8 business days
Please note that delivery times are estimates and may occasionally be affected by carrier delays, weather conditions, holidays, customs inspections, or periods of increased shipping volume.
3. Fulfillment & Shipping
At Calmellow, we believe in making thoughtful choices wherever possible. To help reduce our environmental impact and lower carbon emissions, certain orders may be shipped directly from our fulfillment partners.
This allows us to provide efficient delivery while supporting a more sustainable fulfillment process.
4. Shipping Costs
We proudly offer free shipping on all orders across Canada.
No additional shipping fees will be charged at checkout.
5. Tracking Information
Once your order has been shipped, tracking information will be provided via email.
Please allow up to 72 hours for tracking updates to become visible within the carrier's system.
Customers are responsible for monitoring the tracking information provided and collecting their package if delivery is redirected to a local pickup location.
6. Shipping Address Accuracy
Customers are responsible for ensuring that all shipping information entered at checkout is accurate and complete.
If an incorrect shipping address has been provided, please contact us within 24 hours of placing your order.
Once an order has been processed or shipped, we may not be able to modify the shipping address.
7. Delivered Packages
If tracking information confirms that an order has been successfully delivered to the address provided at checkout, responsibility for the package transfers to the customer.
If you believe a package has been incorrectly marked as delivered, please contact our support team and we will do our best to assist in investigating the matter.
8. Delays & Delivery Issues
While we strive to meet all estimated delivery times, delays may occasionally occur due to circumstances outside of our control.
If your order is significantly delayed or you experience any delivery-related issues, please contact our support team before initiating a payment dispute or chargeback so that we can assist you directly.
9. Contact Us
For any questions regarding shipping, delivery, or an existing order, please contact:
Our team will be happy to assist you.