Privacy Policy
Last Updated: June 2026
At Calmellow, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order.
If you have any questions regarding this Privacy Policy, please contact us at support@calmellow.com.
1. Information We Collect
When you visit our website, place an order, subscribe to our newsletter, or contact our support team, we may collect the following information:
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Full name
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Billing and shipping address
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Email address
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Phone number
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Payment information (processed securely through our payment providers)
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IP address
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Device and browser information
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Order and transaction history
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Website activity and usage data collected through cookies and analytics tools
2. How We Use Your Information
We use your information to:
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Process and fulfill your orders
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Provide customer support
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Send order confirmations, shipping updates, and tracking information
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Improve our website, products, and services
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Prevent fraudulent transactions and unauthorized activity
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Comply with legal obligations
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Send promotional communications where consent has been provided
3. Legal Basis for Processing
We process personal information based on one or more of the following legal grounds:
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Performance of a contract (processing your order)
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Your consent
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Compliance with legal obligations
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Legitimate business interests, including fraud prevention and service improvement
4. Sharing Information with Third Parties
We only share information when necessary to provide our services.
This may include:
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Payment providers
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Shipping and delivery partners
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Fulfillment partners
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Website analytics providers
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Marketing and advertising platforms (where applicable)
We do not sell, rent, or trade your personal information to third parties.
5. International Data Transfers
In order to process and fulfill certain orders, some information may be shared with trusted fulfillment partners located outside your country of residence.
Where required, appropriate safeguards are implemented to protect your personal information during such transfers.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws and regulations.
Certain transaction and accounting records may be retained for longer periods where legally required.
7. Cookies
Our website uses cookies and similar technologies to improve functionality, analyze website performance, personalize content, and support marketing activities.
You may manage your cookie preferences through your browser settings or any cookie management tools available on our website.
8. Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, disclosure, or alteration.
All payments are processed through secure and encrypted payment systems using SSL technology.
9. Your Rights
Depending on your location and applicable privacy laws, you may have the right to:
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Access your personal information
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Correct inaccurate information
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Request deletion of your information
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Restrict or object to certain processing activities
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Withdraw consent where applicable
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Request a copy of your personal data
To exercise any of these rights, please contact us at support@calmellow.com.
10. Contact Information
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact:
Calmellow